We'd Love to
Hear From You
Whether you have a question about cover options, need a personalised quote, or want to make a claim — our team is ready to assist you.
Phone
087 702 2888Address
Village Shopping Mall, 13 Sani Road, Underberg
Office Hours
Mon–Fri: 09:00–17:00
Fastest way to reach us — we usually reply within minutes.
Send Us a Message
We'll respond within one business day.
Complaints Procedure
We take all complaints seriously and aim to resolve them as quickly as possible. If you are unhappy with any part of our service or advice, please follow these steps.
Contact Amana
Submit your complaint in writing to Amana on 087 702 2888 or service@amananetwork.co.za. We take every complaint seriously and aim to resolve it as quickly as possible.
Escalate to the underwriter (Safrican)
If you are not satisfied with our response, contact our underwriter Safrican at customerrelations@safrican.co.za or 011 778 8000.
FAIS Ombud — advice complaints
For complaints about advice, contact the FAIS Ombud on 012 762 5000 or info@faisombud.co.za (www.faisombud.co.za).
National Financial Ombud — service complaints
For service-related complaints, contact the National Financial Ombud Scheme (NFO) on 0860 800 900 or info@nfosa.co.za (www.nfosa.co.za).
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